1) About These Terms
These Terms of Use (the “Terms”) govern your access to and use of the InvolveFlow platform, websites, mobile apps, APIs, and related services (collectively, the “Service”). The Service is provided by [Company Legal Name], a [jurisdiction] company with its registered office at [Registered Address] (“InvolveFlow,” “we,” “us,” or “our”).
By creating an account, joining the waitlist, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.
We may update these Terms from time to time. If changes are material, we will notify you (e.g., by email or in‑product notice). Your continued use after the effective date of changes constitutes acceptance of the new Terms.
2) Definitions
- Customer: An organization or individual who creates an InvolveFlow workspace.
- End User: An individual who interacts with a Customer’s chatbot via a messaging platform (e.g., Telegram, WhatsApp).
- Customer Content: Content, data, prompts, instructions, files, or materials submitted to the Service by Customer or on Customer’s behalf.
- End‑User Data: Messages and metadata generated by End Users interacting with Customer’s chatbot.
- Documentation: Guides, policies, and technical docs we make available.
- Beta Features: Features labeled alpha/beta/preview/experimental or similar.
3) Eligibility & Accounts
You must be at least 18 years old to use the Service. You are responsible for safeguarding your login credentials and for activity under your account. Notify us immediately of unauthorized use. We may suspend or terminate accounts that violate these Terms or applicable law.
4) Subscription, Trials & Beta Features
We may offer free trials, waitlist access, or promotional credits subject to additional terms. Beta Features are provided as‑is for evaluation only, may change or end at any time, and are excluded from any uptime or support commitments.
5) Third‑Party Messaging Platforms
The Service integrates with third‑party messaging platforms (e.g., Telegram, WhatsApp, Instagram Direct, Facebook Messenger, Viber, Signal, TikTok DMs) (each, a “Platform”). You must comply with each Platform’s terms, policies, and rate limits. InvolveFlow is not responsible for Platform outages, changes, enforcement actions, or message delivery failures.
6) Acceptable Use Policy (AUP)
You will not, and will not allow anyone else to, use the Service to:
- violate law; infringe intellectual property, privacy, publicity, or other rights;
- send spam or unsolicited messages; engage in phishing, fraud, deception, or scams;
- distribute malware, spyware, or harmful code; perform security testing without written permission;
- collect or process special categories of personal data (e.g., health, biometric, precise location, children’s data) unless allowed by law and expressly enabled by InvolveFlow;
- generate or disseminate content that is illegal, exploitative, hateful, or incites violence;
- interfere with or disrupt the Service, bypass rate limits, or attempt to gain unauthorized access;
- resell, sublicense, or provide the Service to third parties except as permitted in writing. We may investigate and suspend access for suspected AUP violations.
7) Customer Content & End‑User Data
Between you and InvolveFlow, you retain all rights to Customer Content and End‑User Data. You grant InvolveFlow a non‑exclusive license to host, process, transmit, and display such data to provide and improve the Service (including security, analytics, quality, and model tuning as permitted by the Privacy Policy and applicable data protection laws). You are responsible for obtaining all necessary consents and providing required notices to End Users.
8) Data Protection & Roles
For Customer’s own website visitors, billing contacts, and account admins, InvolveFlow acts as Controller. For End‑User Data processed via Customer chatbots, InvolveFlow acts as Processor and Customer acts as Controller. The parties agree to the Data Processing Addendum (DPA) at [link to DPA], including the EU/UK Standard Contractual Clauses (SCCs) where applicable.
9) Intellectual Property
The Service, Documentation, and our trademarks are owned by InvolveFlow and its licensors. Except for the rights expressly granted, we reserve all rights. You may not copy, modify, reverse engineer, or create derivative works of the Service.
10) Feedback
If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use it without restriction or compensation.
11) Confidentiality
Each party may access the other’s confidential information. The receiving party will use the same degree of care it uses for its own confidential information (but no less than reasonable care) to protect it and will use it only to fulfill these Terms. Exceptions apply for information that is public, independently developed, or rightfully obtained.
12) Fees, Taxes & Refunds
If you purchase a paid plan, you agree to pay the applicable fees and taxes. Unless stated otherwise, fees are non‑refundable. We may suspend or terminate your access for unpaid fees. You authorize us to charge your payment method on a recurring basis.
13) Term, Suspension & Termination
These Terms remain in effect until terminated. You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required by law or a Platform. Upon termination, your license ends and we may delete or anonymize data per our retention policy, subject to legal obligations.
14) Warranties & Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR (A) YOUR PAYMENT OBLIGATIONS; (B) YOUR BREACH OF THE AUP OR IP RIGHTS; OR (C) YOUR INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO INVOLVEFLOW FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR €100 IF NO PAYMENTS WERE MADE).
16) Indemnification
You will defend, indemnify, and hold harmless InvolveFlow and its affiliates from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, Customer Content, or breach of these Terms or the AUP.
17) Export Controls & Sanctions
You must comply with applicable export, re‑export, and sanctions laws. You may not use the Service if you are located in, or are a national of, a country subject to comprehensive sanctions or are on a denied parties list.
18) Anti‑Bribery
You will comply with anti‑bribery and anti‑corruption laws, including the U.S. FCPA and UK Bribery Act.
19) Governing Law & Dispute Resolution
These Terms are governed by the laws of , excluding its conflict of laws rules. Courts located in will have exclusive jurisdiction. If you are a consumer in the EEA/UK, you may benefit from mandatory consumer protections of your country of residence.
20) Changes to the Service
We may modify or discontinue features with notice where reasonable. For material changes that negatively affect paid features, you may terminate and, where required by law, receive a pro‑rated refund.
21) Contact
Company: [Company Legal Name]
Address: [Registered Address]
Email (legal): legal@involveflow.com
Email (support): support@involveflow.com